AZAMARA EXTENDS GLOBAL SUSPENSION OF CRUISING

As the world continues to confront the many challenges resulting from COVID-19, our primary goal continues to be a healthy return to service for our guests, crew and the communities we visit. While we do see cruising is slowly starting up again, there is still uncertainty surrounding the resumption of cruise operations globally.

However, several ports and regions are starting to welcome travelers back and encourage cruising. We’ve been approved to resume sailing again at the end of August 2021, with a series of new Greece Intensive voyages aboard the Azamara Quest. As a result, we need to cancel all current Quest sailings departing on or before October 2nd, 2021.

Unfortunately, as travel requirements throughout most of Europe remain unconfirmed, we’ve had to make the difficult decision to cancel the following voyages as well:

Azamara Journey sailings departing on July 16, 2021 through September 29, 2021
Azamara Pursuit sailings departing on July 10, 2021 through September 14, 2021

Our ships will be back in operation as per below:

Azamara Quest®: August 28, 2021.
Azamara Quest will start the Europe season with a series of new Greece Intensive voyages sailing roundtrip from Athens (Piraeus), Greece.

Azamara Journey®: October 13, 2021.
Azamara Journey will start the late Europe season with her originally scheduled 12-night Greece Intensive voyage from Athens (Piraeus), Greece.

Azamara Pursuit®: September 28, 2021.
Azamara Pursuit will start the Europe season with her originally scheduled 11-night Greece Intensive voyage from Athens (Piraeus), Greece to Civitavecchia (Rome), Italy.

 

COMPENSATION OPTIONS

Guests will have three compensation options to choose from.

1. 125% Future Cruise Credit to book a new cruise by April 30, 2022 and departing on or before September 30, 2022.

  • This amount will be based on total cruise fare paid.

  • Future Cruise Credit will automatically be issued via email.

  • If you have purchased pre- or post-land packages through Azamara, you will also receive compensation in the same form as your cruise fare.

  • If you opted into the Cruise with Confidence 100% Future Cruise Credit for this sailing, you do not qualify for this offer.

  • Contact us to submit your FCC request.

2. Lift and Shift: Or, you can keep the cruise vacation plans to the same destination and move the exisiting booking to a 2022 sailings within four weeks of the originally scheduled sailing.

  • Contact us to move the reservation.

3. 100% Refund: Or, you have until July 21, 2021 – to request a refund and deactivate the Future Cruise Credit certificate.

  • You can expect to receive your refund 45 days after you submit your request.

  • Contact us to submit your refund request.

  • If you have booked Shore Excursions through Azamara, you can opt to receive an Onboard Credit in the value of 125% of the total Shore Excursion purchases on the reservation.

  • Visit our shore excursions onboard credit opt-in form to request the higher value credit. We will email you the credit by May 31, 2021.

  • If you have opted for a cruise fare refund, you are not eligible for this Voyage Planner Onboard Credit offer.

  • This offer does not apply to other pre-purchased amenities and packages – like beverage, internet or specialty dining, or Azamara Upgrade, which will be automatically refunded.

  • If you have independent arrangements, we suggest you cancel them directly with your travel advisor or service provider who can give you additional guidance.

GUESTS WITH AIR & HOTEL BOOKINGS

Guests with air travel and hotel booked through Azamara will be refunded automatically. Guests with non-refundable air through Azamara or independent air and hotel arrangements need to contact their travel advisor or appropriate travel provider directly to make all required cancellations. As a reminder, due to the current situation, airlines are being flexible with flight changes and the waiving of fees.

Should you have any questions, please contact your Travel Advisor immediately for more details specific to your country of residence or visit our Contact Us page for your local Azamara call center number.

Thank you for your patience, understanding, and cooperation during this situation.

GLOBAL SUSPENSION REFUND DELAY

As we went into our global suspension of sailings, we initially estimated that refunds would take 30 days. Unfortunately, due to an unprecedented volume of refunds and credits, we are delayed. We’ve worked diligently to resolve most of the volume issues and are working around the clock to address the backlog to get you your refund, as quickly possible. Currently, some refunds are taking up to 45 days from the date requested. Please know that each and every request is receiving the same level of care and dedication. And rest assured, your refund will be honored, and it is coming – it’s just taking a little longer than expected and we’re very sorry about that. We thank you for your patience and understanding during this time.

INTRODUCING OUR HEALTHY SAIL PANEL

Introducing Azamara's Healthy Sail Panel — a team of cross-disciplinary experts enlisted to guide the cruise industry’s way forward in response to COVID-19. Comprised of globally recognized specialists in public health, infectious diseases, hospitality and maritime operations, the panel will ensure a science-backed plan for a healthy return to service that ensures the wellbeing of our guests and crew as well as the communities we visit.

For any questions or concerns regarding the Cruise Suspension, please contact us on +971 4 331 4299 or email us at azamara@rccl.ae